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5. Getting Help

You have a variety of options for help and support within Bistro. When you select Help by clicking on the help icon in the main menu toolbar of Bistro, you will be taken to the Help screen, which gives you three options: Helpdesk, FAQ & Documentation, and Contact (your web designer's name) Web Design.

A brief description of each of the three help option follows.

5.1 Helpdesk Support

When you click on Helpdesk, the Helpdesk screen will open. Here you can initiate a new help request, open an existing help request to review both the request and any responses associated with it, or delete a closed help request.


5.1.2 Open an Existing Help Request

To open an existing help request, first select the help request you wish to open by clicking in the checkbox to the left of it. Then click [Open Help Request] on the upper right of the Helpdesk screen above.

This will open the selected help request.

Here you can review the contents of this help request and perform various actions. By clicking on the appropriate blue button, you can mark the help request as resolved, add a comment, delete the help request, or return to the Helpdesk screen.

To exit this help request and return directly to the Help screen menu for access to other Help Options, click Return to Help Options at the bottom left corner of your screen.


5.1.3 Submit a New Help Request

To generate a new help request, click on the [New Help Request] button in the upper right portion of your Helpdesk screen, just below the menu bar. This will open a new help request.

To make the most effective use of the helpdesk

Once you have completed your help request, click [Submit Help Request] - or click [Cancel] if you have changed your mind. You will be returned to the Helpdesk screen.

To return directly to the Help screen menu for access to other Help options without submitting your help request, click Return to Help Options at the bottom left corner of your screen.


5.1.4 Delete Help Request (s)

You can delete any existing help requests from the main Helpdesk screen.

To delete an existing help request,

To exit the Helpdesk screen and return to the Help screen menu for access to other Help Options, click Return to Help Options at the bottom left corner of your screen

 

5.2. FAQs & Documentation

In addition to the online help desk, this area of your site also gives you access to a series of Frequently Asked Questions (FAQs) and their answers.

This online manual is also accessed directly from the Bistro help area. It is provided in an online format to ensure that you always have access to the most up to date version of the Bistro documentation without having to download or request a new version of the manual.

The Online Manual includes both end user documentation as well as web designer and developer documentation. Whether you are looking for information about editing your website pages, or developing a new module for use with Bistro, you will find it in your Bistro Online Manual.


5.3. Contact Your Web Designer

From the help area of Bistro you will typically be able to contact your web designer directly. To access the contact information or send an email message to your web designer, click on the Contact Web Designer link.


5.4 Video Tutorials

Take A Video Tour of Bistro CMS
(Note: for the purposes of these video tutorials Bistro has been branded with it's generic name of WebAdmin)

  1. Opening Bistro (1 minute)
  2. The Bistro Home Page (4 minutes)
  3. The Bistro Toolbar-Menu Overview (7 minutes)
  4. Adding a New Page (8 Minutes)
  5. Editing an Existing Page (2 minutes)
  6. Managing your Website Menu (3.5 minutes)